What sets Brown & Meyers apart:
No pools. Each dictator has at least one transcriptionist assigned to them. This helps us to really nail down quality as “your” transcriptionist will become intimately familiar with your cadence, vocabulary, format style(s), et cetera, AND we encourage communication between you and your transcriptionist, if you so desire. If your transcription company utilizes a pool of transcriptionists, meaning work is available on a first come, first serve basis, you will not receive reliable and consistent quality, period!
100% United States based and operated, REALLY. Sure, lots of our competitors say this on their websites but sometimes this is just not the case. Some sure-fire ways to tell if your transcription is being done offshore are as follows:
- Lines rates below $.13 cents per line.
- Common American culture words are spelled incorrectly like Mary Hut instead of Marriott Hotel.
- You cannot communicate with your transcriptionist(s) as they are sleeping when you are working.
- Type the company name into Google followed by pvt. ltd. and you will likely see their offshore location(s). For example: Imedx pvt. ltd.
- Ask for a tour of their facility where the transcriptionists are physically located.
You will want to know if your transcription company utilizes offshore subcontractors. The Centers for Medicare and Medicaid Services (CMS) defines an offshore subcontractor as follows: “The term subcontractor refers to any organization that a Medicare Advantage Organization or Part D sponsor contracts with to fulfill or help fulfill requirements in their Part C and/or Part D contracts. Subcontractors include all first-tier, downstream and/or related entities. The term offshore refers to any country that is not within the United States or one of the United States territories (American Samoa, Guam, Northern Marianas, Puerto Rico, and Virgin Islands). Examples of countries that meet the definition of ‘offshore’ include Mexico, Canada, India, Germany, and Japan. Subcontractors that are considered offshore can be either American-owned companies with certain portions of their operations performed outside the United States or foreign-owned companies with their operations performed outside the United States. Offshore subcontractors provide services that are performed by workers located in offshore countries, regardless of whether the workers are employees of American or foreign companies.”
Having your vendor complete an “Offshoring of Protected Health Information Attestation” can provide additional assurance that your transcription is being conducted inside the United States. See a sample attestation questionnaire here.
Additional security measures over and above HIPAA compliance: Secure fax, email and file share platforms.
Fantastic Support: We answer all telephone calls by the second ring and emails within the hour.
Experience: Brown & Meyers is owned by Kate Meyers, a Registered Professional Court Reporter. Brown & Meyers has 20+ years of experience in the medicolegal and general transcription business.
Founded in 1994 in Southern Maine by Kate Meyers, Brown & Meyers Reporting is a privately-owned, certified Women’s Business Enterprise (WBE), initially created to provide Court Reporting services specialized in medicolegal depositions and hearings.
In 1998, seeing a need in the marketplace for medicolegal transcription, the company expanded into the Independent Medical space, securing UNUM, a national disability insurer, as its first client.
Having been in business now for 20+ years, Brown & Meyers Reporting provides medicolegal transcription to companies, commercial and governmental agencies nationwide.
Document scanning services are also available throughout New England, and a level one security clearance is in place.
Brown & Meyers Reporting is 100% owned and operated in the United States. This is very important as many offshore companies are claiming to provide transcription services inside the United States when they in fact are doing the first draft offshore and paying extremely low wages. This has been detrimental to U.S. companies as they cannot compete with these ridiculously low offshore rates. Many U.S. companies have closed their doors, giving up the fight, and thousands of medical and legal transcription jobs have been lost to these companies. Kate is fighting now to educate CEOs about the dangers and security risks of sending this work overseas. Many of these transcribed reports contain Social Security numbers and other PHI and if there is a breach, U.S. HIPAA and BAA agreements will do little to protect American companies and governmental entities. Kate, alongside her many colleagues and peers, is hopeful that this fight will bring these jobs back to American soil where, as stated in many RFPs, they legally should have been created to begin with.
Kate Meyers holds an Associate’s Degree in Court Reporting, an MBA from Babson College, and is a CompTIA Certified Document Imaging Architect (CDIA+), a certification which ensures critical knowledge for a career in the document imaging and document management industry.
Over 19 Years Together
"Brown & Meyers has provided dictation and transcription services nationally for our group physicians and field consultants for 19 years and have been excellent business partners. I highly recommend Brown & Meyers."
Michelle Schwab, PhD Vice President and Lead Medical Director